What if it could also tell you what customers are looking for, where they're getting confused, what objections are keeping them from buying, which visitors may represent real opportunities, and what you should improve next?
That's the idea behind Ludwig Website Concierge + Analytics.
It combines an intelligent visitor-facing Website Concierge with an entirely separate analytics and intelligence system built to transform customer conversations into useful business insights.
This isn't just another chatbot.
It's a new source of customer intelligence hiding in plain sight on your website.
Visitors don't always navigate websites the way businesses expect them to.
They have questions.
They can't find something.
They're comparing options.
They're unsure which service fits.
They want to know about shipping, pricing, availability, policies or products.
And sometimes they're ready to buy or contact you—but leave because getting the answer takes too much work.
Website Concierge gives those visitors somewhere to turn immediately.
They simply ask.
Your Concierge can help them locate information, understand your products or services, answer common questions
and move toward the next logical step without forcing them to hunt through menus, pages and FAQs.
And unlike traditional live chat, it doesn't take lunch breaks, go home at 5:00 or leave someone staring at a "We'll be back tomorrow" message.
Available 24 Hours a Day
Website Concierge can assist visitors whenever they arrive—during business hours, after hours, weekends or holidays.
Built Around Your Business
This isn't a generic assistant dropped onto your site.
Ludwig configures your Concierge around your company, website, products, services and approved information so its responses are relevant to your actual business.
A Better Path to Conversion
Sometimes the difference between a visitor leaving and becoming a customer is one unanswered question.
Website Concierge helps remove that barrier.
The Real Difference Is What Happens
Behind the Scenes
Most chat systems stop after the conversation.
Website Concierge Analytics is where things get considerably more interesting.
Every meaningful conversation can contain valuable clues about your customers and your website:
Your Website Concierge Analytics can surface intelligence including:
Lead Opportunities
Identify conversations showing meaningful buying or inquiry intent so potentially valuable prospects don't disappear inside a transcript archive.
Visitor Intent
Understand why people are coming to the site and what they're trying to accomplish.
Products, Services & Topics
See which areas of the business generate the most interest and conversation.
Questions & Objections
Discover recurring concerns that may be slowing prospects down or preventing conversions.
Website Friction
Spot information visitors can't find, confusing language, missing content and other issues that traditional analytics often cannot explain.
Answer Quality
Review where the Concierge is performing well and where responses may need refinement.
Customer Language
See how real visitors describe their problems, needs and goals—in their own words.
That language can become extremely valuable for website copy, FAQs, advertising, SEO, email marketing and sales messaging.
Actionable Recommendations
Turn conversation patterns into practical ideas for improving content, usability, conversion paths and the overall customer experience.
Website Concierge Can Help Tell You Why.
Traditional website analytics are enormously useful.
They can show traffic sources, page views, engagement, conversions, devices and customer journeys.
But they usually can't tell you:
"I couldn't find your wholesale information."
"Do you offer this service for a company my size?"
"What's the difference between these two products?"
"Can this be shipped by Friday?"
"Do you work with businesses outside your area?"
Those questions provide context that pageview statistics simply don't contain.
Website Concierge Analytics adds a completely different layer of information: the voice of your visitors.
When combined with traditional website analytics, that gives Ludwig and your business a much clearer picture of what is actually happening on the site.
Businesses spend significant money on surveys, usability studies, focus groups and market research trying to understand what customers think.
Meanwhile, website visitors may already be volunteering that information every day.
They're asking questions.
They're explaining what they need.
They're describing problems.
They're expressing objections.
They're telling you what they expected to find.
Website Concierge captures those conversations.
Website Concierge Analytics turns them into something you can use.
Ludwig Website Concierge + Analytics
Ludwig will prepare and configure your Website Concierge, build its initial business knowledge, connect it to your website, activate your Concierge Analytics environment and test the complete experience before launch.
Once activated, your website begins doing something it couldn't do before:
Having conversations with your customers—and turning those conversations into intelligence you can actually use.
Website Concierge + Analytics is an ongoing monthly subscription.
Your first payment includes your introductory setup charge and first month of service. Your subscription will renew monthly thereafter at the applicable introductory rate for months two and three, followed by the regular $297 monthly subscription beginning with month four.
You may cancel future renewals in accordance with Ludwig's subscription terms.
Launch pricing is limited and applies only to new Website Concierge + Analytics subscriptions purchased while the introductory offer is available.